Terms and Conditions


  • 1.1 These Terms apply to your use of the Website. This agreement outlines the terms and conditions that govern your use of Empathy Angels’ website, as well as any other subscription/retreat/therapy product or service offered on this site, including the free Zoom sessions. By accessing and using the Website:
    • a you agree to these Terms; and
    • b where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.
  • 1.2 If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.


  • 2.1 We may change these Terms at any time by updating them on the Website. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms.
  • 2.2 We may change, suspend, discontinue, or restrict access to, the Website without notice or liability.
  • 2.3 These Terms were last updated on 29 June 2023


In these Terms:
including and similar words do not imply any limit

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

personal information means information about an identifiable, living person Terms means these terms and conditions titled Website Terms of Use

Underlying System means any network, system, software, data or material that underlies or is connected to the Website

We, us or our means Empathy Angels Incorporated (NZBN 9429051053819) trading as Empathy Angels.

Website means https://www.empathyangels.co.nz
You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.


  • 4.1 You must provide true, current and complete information in your dealings with us (including when setting up an account, if applicable), and must promptly update that information as required so that the information remains true, current and complete.
  • 4.2 You must:
    • a not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Website or any Underlying System, or otherwise attempt to damage or interfere with the Website or any Underlying System; and
    • b unless with our agreement, access the Website via standard web browsers only and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.
  • 4.3 You must obtain our written permission to establish a link to our Website. If you wish to do so, email your request to connect@empathyangels.co.nz .
  • 4.4 You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms.


We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.


  • 6.1 Empathy Angels provides general emotional support and empathetic listening based on non- violent communication principles. Our representatives, who may include independent contractors designated by Empathy Angels, are trained to listen attentively, offer empathy, and provide non-professional support. However, it is important to note that these representatives, as independent contractors, are not employees of Empathy Angels. Therefore, nothing said or advice given by the independent contractors shall be construed as coming from Empathy Angels. Empathy Angels assumes no liability for any actions, advice, or statements made by the independent contractors during the course of their engagement with clients.
  • 6.2 The information and any advice provided on this website and/or during our Zoom sessions should be used at your own discretion and is not intended as a substitute for professional medical, legal, or any other professional advice.
  • 6.3 Visitors to this website are encouraged to seek specific advice from qualified professionals before taking any action based on information received from this website or during the Zoom sessions.
  • 6.4 Empathy Angels assumes no legal liability for any errors, omissions, or damages resulting from the reliance on the information contained on this website or during the Zoom sessions.
  • 6.5 To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:
    • a. the Website being unavailable (in whole or in part) or performing slowly;
    • b. any error in, or omission from, any information made available through the Website;
    • c. any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website. To avoid doubt, you are responsible for ensuring the process by which you access and use the Website protects you from this; and
    • d. any site linked from the Website. Any link on the Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.
  • 6.6 We make no representation or warranty that the Website is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the Website is not illegal or prohibited, and for your own compliance with applicable local laws.


  • 7.1 To the maximum extent permitted by law:
    • a you access and use the Website at your own risk; and
    • b we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Website, or your access and use of (or inability to access or use) the Website. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.
  • 7.2 Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD100.
  • 7.3 To the maximum extent permitted by law and only to the extent clauses 7.1 and 7.2 of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the Website, or your access and use of (or inability to access or use) the Website, must not exceed NZD100.


  • 8.1 Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Website (or any part of it).
  • 8.2 On suspension or termination, you must immediately cease using the Website and must not attempt to gain further access.


  • 9.1 Linking to our website
  • 9.2 You may create hypertext links to this website. If you do this, you:
    • acknowledge that you are responsible for all direct or indirect consequences of the hypertext link
    • agree that that Empathy Angels is not responsible for any loss, damage, liability, costs or expense you may incur for creating or maintaining the hypertext link.
  • 9.3 Following hypertext links
    • a. If you follow a hypertext link to another website, this is your own responsibility.
    • b. When visiting other websites, you should refer to the conditions of use of each of those websites and not rely on the conditions of this website.
    • c. Links to other websites are provided for the benefit of our site users. We are not responsible for the content on the sites we link to and does not endorse any commercial organisations.


  • 10.1 If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications.
  • 10.2 These Terms, and any dispute relating to these Terms or the Website, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website.
  • 10.3 For us to waive a right under these Terms, the waiver must be in writing.
  • 10.4 Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 4.4, 5, 6, 7, 10.1, continue in force.
  • 10.5 The use of any product or service provided by Empathy Angels is personal and non- transferable to any other individual or entity.
  • 10.6 If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
  • 10.7 These Terms set out everything agreed by the parties relating to your use of the Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. The parties have not relied on any representation, warranty or agreement relating to the Website that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms.